The Richmond Response and Rehabilitation Team (or 'RRRT') is an integrated health and social care service for adults, primarily older people, working in partnership with London Borough of Richmond Upon Thames Council.

About us

The service offers individual health and social care packages of support to help people regain their independence and wellbeing.

Rehabilitation is based on working towards achieving goals and can be anything from a few days to a few weeks.

The team can provide a range of short-term interventions including intensive therapy and practical support following a period of illness, disability or following hospital discharge.

For people who have been admitted to hospital, the team will support a safe and timely discharge home or to a community setting.

The team provides a rapid response to manage crisis and support people to stay at home, preventing unnecessary admission to an acute hospital or a residential/ nursing home.

The team also supports early discharge services aimed at facilitating shorter periods of hospital stay including elective procedures/admissions. The team is multi-disciplinary and includes:

  • Nurses
  • Occupational Therapists
  • Physiotherapists
  • Social Workers
  • Dietician
  • Therapy Assistants        

Meet the team

  • Magdalen Woollcombe-Gosson - Interim Service Manager
  • Sue Dodson - Assistant Team Manager
  • Angela Kelly - Service Manager, Social Services

Referrals

For prevention of hospital admission

Urgent care response: 2-hour response time

Professional referrals: Please make a telephone referral for a 2 hour response by phone call to 0208 714 4060. Please follow this up with a written referral to our SPA following a clinician-to-clinician discussion.

Self-referrals: We accept self-referrals for prevention of hospital admission, even if you have not been previously know to our service. This includes in the event yourself or someone you care for her has fallen over and is not able to get up off the floor or if you are concerned your health is deteriorating and you may require hospital admission.

For same day response - referrals must be received 2 hours before close of office hours (6pm, seven days a week).

For hospital discharge and urgent community rehabilitation

Urgent: within 48 hours triage

Referrals will be triaged within 48 hours and a response assigned.

For community rehabilitation

Routine: within 48 hours triage

Referrals will be triaged within 48 hours and a response assigned

Please note: all referrals to the team should be made using the Single Point of Access referral form through the trust's Single Point of Access service (SPA).