About us

Our multidisciplinary team cares for adults with hearing and balance problems. We work collaboratively with social care partners and other healthcare professionals to provide balance assessments, hearing assessment, (including tests tailored to adults with intellectual or cognitive difficulties), fitting adjustment and maintenance of hearing aid devices and aural rehabilitation to help with the management of hearing difficulties, tinnitus and hyperacusis.

We provide services from a range of hospital and community centre sites, and can provide some services to housebound patients in their own home.

Our base location is in the new state-of-the-art, custom-designed Aspen Building, located at Kingston Hospital.

Mission statement

By taking a personal approach to providing care, delivered by trained and competent staff who are motivated to provide the best possible evidence-based outcomes we aim to provide the highest quality service.

In recognising our commitment to clinical quality in audiology, we have Improving Quality in Physiological Services (IQIPS) accredited status from the United Kingston of Accreditation Service (UKAS) for our full scope of services. 

Our objectives

  • To offer a friendly, professional service
  • To deliver services in a timely way, and in partnership with others
  • To operate in a context of safety, quality and compassionate care
  • To be innovative and work to improve our services
  • To be efficient, productive and cost effective

Patient satisfaction and user engagement are at the core of our service. We welcome thoughts, comments and feedback to help us continually improve the care we provide.

Service locations

Kingston Hospital

Aspen Building
Audiology & ENT Department
Kingston Hospital
Galsworthy Road
Kingston upon Thames
KT2 7QB

Contact:

Tel: 020 8934 6406 – option 1

Email: khft.audiology@nhs.net

  • Hearing aid battery collection
  • Booked hearing aid repairs (drop off and collection)
  • Adult hearing assessments
  • Hearing aid fitting, adjustment and maintenance
  • Adult aural rehabilitation
  • Tinnitus support clinic
  • Children’s hearing aid clinic
  • Neonatal hearing assessment

Queen Mary’s Hospital

Queen Mary’s Hospital
Suite 1
Roehampton Lane
London SW15 5PN

Contact:

  • Hearing aid battery collection
  • Booked hearing aid repairs (drop off and collection)
  • Adult hearing assessments
  • Hearing aid fitting, adjustment and maintenance
  • Adult aural rehabilitation
  • Children’s hearing aid clinic
  • Neonatal hearing assessment
  • Balance assessment

Teddington Memorial Hospital

Hampton Road
Teddington
TW11 0JL

Contact:

Tel: 020 8714 4108
Email: hrch.audiology@nhs.net 

  • Neonatal hearing assessment
  • Children’s hearing assessments
  • Children’s hearing aid clinic
  • School hearing screening service

Surbiton Health Centre

Ewell Road,
Surbiton
KT6 6EZ

Contact:

  • Children’s hearing assessments
  • Battery collection for hearing aids and implants
  • Joint clinic for adults with intellectual difficulties in partnership with specialist speech and language therapy colleagues

Centre House

68 Sheen Lane
London
SW14 8LP

Contact:

Tel: 020 8714 4108
Email: hrch.audiology@nhs.net 

  • Children’s hearing assessments

Bourne Hall Health Centre

Chessington Road
Ewell
Epsom
Surrey KT17 1TG

Tel: 01483 362619
Email: khft.paediatricaudiology@nhs.net 
 

How to refer

General practitioners are able to refer to us via the National e-Referral service.

We also accept requests from any primary or social care professional, hospital practitioner and partners. Standard referral forms are available on request; for further details, please email khft.audiology@nhs.net or hrch.audiology@nhs.net

If you are already known to us, you can self-refer by calling our bookings team.

Health information