The results that appear in the portal are for your information only. These documents and test results have been produced by clinicians and are used to communicate with your GP and/or other health professionals, so they contain necessary medical terminology. Your clinician and/or GP will look at the results, as normal, and will explain what they mean at your next appointment.

There is also a useful website that provides information in plain English on what various tests are for, and what the results indicate. This can be accessed on the Lab Tests Online UK website. 

For each outpatient appointment, you will be presented with key information including:

• Location

• Appointment status

• Specialty

• Appointment date and time

• Information as to whether there are unread appointment letters available 

Once you have registered, you can log in at any time to see your outpatient appointments and view key information. The ability to cancel or reschedule an outpatient appointment online will be introduced to the Portal in the coming months, in the meantime, you can make changes to Outpatient appointments by following guidance in your appointment letter.

The Patient Portal can be accessed using the Google Chrome, Safari, Internet Explorer, and Firefox web browsers. If you have trouble viewing the portal, you might need to get an updated version of your web browser. A PDF reader is needed to view some documents within the Portal.

Patient Portal can be viewed on a tablet or smartphone and is designed to adjust to the mobile device you are using. Kingston Hospital’s Patient Portal can also be accessed via the NHS App.

If you believe the error relates to something important then please contact your care team.

If the error is not critical then please raise this next time you are visiting the hospital, so that your clinician can correct it when they see you.