No. It’s optional and if you don’t sign up we will continue to communicate with you by post and phone.  However, you will miss the opportunity to have your Outpatient appointment, clinic letters, and your hospital health records accessible to you online.  If you choose not to register now, you can change your mind at any time when you have an upcoming Outpatient appointment at Kingston Hospital.  You can register on the website (you will need your NHS number) or click on the link we’ve sent on texts inviting you to register. 

For help finding you NHS number visit the NHS website.

There is currently an intermittent issue with the authentication codes being sent by our SMS provider for Patient Portal, which is affecting some patients. Our mobile provider is working on a resolution, but in the meantime, please try restarting the device before reattempting login. If this doesn’t resolve the issue, please report via the technical support page.

The quickest way to get a response is to register this problem by completing our online form.  Staff in your hospital department probably won’t be able to solve your problem and will refer you to technical support. 

Please note, in order to register for Patient Portal it is essential that your personal information (date of birth, phone number and email address) match those held for you at your GP practice/ hospital. If you have difficulty registering your account please check with your GP practice or hospital department to confirm the information held for you is up-to-date.

You will see your outpatient activity, which will include appointment letters, clinic letters and discharge summaries. Inpatient admissions, surgical procedures and radiology appointments are not yet available on Patient Portal. However, as we develop the software, new features will become available.

If you decide that you no longer wish to use the portal, you can de-register by following these steps:

  1. Log into your account
  2. Select the hamburger menu (three lines) in the top right and select “My Details”
  3. At the bottom of this page you will see a red “Delete my account” button, select this
  4. Now follow the instructions presented on the screen

If you decide to delete your Kingston Hospital Patient Portal account, you will be given an option to stop text messages being sent to you.  If you choose this, you will not receive text appointment reminders and further texts inviting you to re-join the Patient Portal when new appointments are scheduled.  Appointment letters and any reminders will all be sent by post.  You will also receive a text confirmation at the end of the process informing you how you can opt back into text messages if you change your mind later.

Yes, if you click this button you won’t have to enter an authentication code every time you log in to the portal. This code will be remembered for 30 days, after which you will be asked to enter a new authentication code sent by text. Make sure you then click the ‘save registration code’ button again to save the new code.

No. The Patient Portal is currently for 16-year-olds and over. 

No. Every Patient Portal user needs their own email address. If you share one with a family member, one of you will need to create a new email address if you both want to register for the Patient Portal. 

If you believe the error relates to something important, then please contact your care team.

If the error is not critical then please raise this next time you are visiting the hospital, so that your clinician can correct it when they see you.

Yes. If you’ve already registered to the ‘My Care’ portal at St George’s Hospital, your login details for ‘My Care’ will allow you to access the Kingston Hospital Patient Portal.  Even though the login details are the same, you will only see information about you care at St George’s when you log in to ‘My Care’, and your care at Kingston Hospital when you log in to the Kingston Hospital Patient Portal.  If you are receiving care at Epsom or Croydon hospitals you will use your existing log in to access their Patient Portals when they are launched. 

At present, Patient Portal is available to Kingston Hospital’s Foundation Trust patients aged 16 and over.

Please read your most recent appointment letter in full for details of what type of appointment you have and any additional instructions. If this is in any way unclear, you can contact the team who have made the booking for you, using the contact details on your appointment letter.