Unfortunately, community pharmacies cannot dispense our prescriptions. Here we explain how you can get your medicines.

Please ask if you are unsure whether your prescription is urgent or non-urgent.

Remember to take your medicines and follow the instructions you have been given about when and how to take them. If you have any questions please ask a pharmacist.

Urgent prescriptions

If you have a prescription for a medicine to start straight away:

  • Go to the Boots outpatient pharmacy counter and queue on the right to collect a ticket.
  • Pharmacy staff will then start to make up your prescription.
  • Waiting times for prescriptions are displayed on the waiting area screen. Most prescriptions are ready within 20 mins but do be prepared to wait longer.
  • When your ticket number is displayed on the screen, go back to the Boots outpatient pharmacy counter and queue on the left to collect your prescription.

Non-urgent prescriptions

If you have a prescription for a medicine that you do not need to start today, your health professional may offer to send your prescription to a local branch of Boots.

Ask if you are unsure whether you prescription is urgent or non-urgent.

Tell your health professional which Boots branch you prefer to collect your prescription from.

This means you will not need to wait for your prescription to be made up by the Boots hospital outpatient pharmacy. 

Endocrine patients

If you are an endocrinology patient and need hospital-only medicines, see separate information called ‘Hospital prescriptions for endocrine patients’.

Telephone appointments

If you have had a telephone appointment and now need to collect a prescription, you can collect it:

  • from Boots outpatient pharmacy in Main Outpatients at Kingston Hospital
  • or at a local Boots branch, if advised by your health professional.     

Contact information

Contact Boots outpatient pharmacy counter in Kingston Hospital if you have any questions.