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- Kingston Hospital NHS Foundation Trust aims to provide high quality services to all patients and visitors and welcomes comments and ideas from service users.
- However there will be times when we fail to meet your needs and you feel that a comment or complaint is needed.
- You may also feel that you have had a good level of service for a compliment.
- The aim of this leaflet is to help you to make your comments or complaints and to help you do so in a way that other people will understand.
How do I make a complaint?
We would very much like you to tell us straightaway if you are unhappy with your care or treatment, as most problems can be sorted.
Also, there are two options at the hospital for you to provide us with comments or complaints about the treatment that you or your family may have had.
Patient Advice and Liaison Service (PALS)
This service is for patients, family members, friends and carers who need somewhere to turn to for help, advice and support.
PALS is where you can go to get information.
They can help with problems or worries that you may have about hospital services.
If you have spoken to staff on the ward or clinic and your issue has not been sorted then you can contact PALS.
If you feel you are still having issues after you have contacted PALS, then they can give you information on how to make a formal complaint.
The PALS service runs:
Monday to Friday from 9am to 5pm (if a PALS Officer is not around they will reply to you as quickly as they can.)
The PALS office is by the link corridor and Bernard Meade Wing.
Telephone number: 020 8934 3993
Email: khft.