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Endocrine prescriptions
Some endocrine prescriptions can only be issued by an endocrine healthcare professional at Kingston Hospital. In these cases, your GP cannot issue a repeat prescription.
Renewal of your hospital prescription
If you are an endocrine patient, the Kingston Hospital endocrine team will see you as necessary based on your clinical needs. Your appointments may not always coincide with the time for the renewal of your prescription.
The maximum frequency we can issue you a new hospital prescription is every 6 months. In some cases your clinician may decide to prescribe for a shorter duration.
The clinician will send your prescription electronically to the Boots pharmacy in Kingston Hospital. To collect your prescription, first go to the counter to get a numbered ticket. The pharmacy screen in the Outpatient waiting area will tell you when your medicines are ready and you can then collect them from the pharmacy counter.
When to collect your medicines from Boots
You can only be given endocrine medicines for 2 months at a time. This means that, during the 6 month period covered by your prescription, you will need to collect a new batch of medicines on 3 separate occasions.
In cases where a prescription has been issued for 6 months and you are collecting your next batch, remember it takes at least 3 working days for the pharmacy to get them ready.
You need to collect your batch of medicines within 3 weeks from the the order date. If you do not collect them within this time, they will be returned to the supplier.
Ordering your next batch
At least 3 working days before you need them, order your next batch of medicines from Kingston Hospital Boots pharmacy.
Tell the Kingston Hospital Boots pharmacy if you prefer to collect your medicines from a different branch of Boots. They can send them to one of the branches in the list below.
Boots branches for medicine pickup
We can only send your medicines to the Boots branches listed here.
Collect your medicines on the days and times listed below for each Boots pharmacy branch
- Kingston Hospital: Monday to Friday, 9 am to 5 pm
Weekend and bank holidays, 10 am to 1 pm
- Epsom: Thursday 9.30am to 1pm
- Esher: Tuesday and Thursday 9.30am to 1pm
- Hampton: Tuesday and Thursday 9.30am to 1pm
- Leatherhead: Tuesday 9.30am to 1pm
- New Malden: Tuesday and Thursday 1pm to 5.30pm
- Putney: Monday and Friday 1pm to 5.30pm
- Richmond: Monday and Wednesday 9.30am to 1pm
- Surbiton: Tuesday and Thursday 1pm to 5.30pm
- Sutton: Friday 9.30am to 5.30pm
- Teddington: Monday, Wednesday and Friday 9.30am to 1pm
- Tolworth: Monday and Friday 9.30am to 1pm
- Kingston Union Street: Wednesday 9.30am to 1pm
- Walton: Wednesday and Friday 1pm to 5.30pm
- Wimbledon: Monday and Wednesday 1pm to 5.30pm
Medicines sent to another Boots branch
Call the Kingston Hospital Boots pharmacy on 020 8934 2974 if you want to check when your medicines were sent to another Boots branch.
Clinic appointments
How often will I have a clinic appointment?
When you have your first clinic appointment with the endocrine team, they will discuss with you the date of your next clinic appointment. It will depend on your clinical needs. They will confirm the date of your next appointment in writing or via the patient portal.
What happens after my clinic appointment?
- After your endocrine clinic appointment, we will send a letter electronically to your GP within 4 weeks. You will also receive a copy.
- Sometimes clinic letters may be delayed while we are waiting for test results.
- Your clinic letter explains what was discussed and agreed at your clinic appointment. It gives you information on the medicines that have been prescribed for you.
- Some prescriptions are ‘hospital only’ which means you must collect them from the Kingston Hospital Boots pharmacy.
- Apart from specific hospital only medicines (which will be mentioned to you at the clinic), other prescriptions can be issued by your GP as repeat prescriptions. Your clinic letter will explain which kind of prescription is issued for you.
- Check your clinic letter carefully so you know whether to collect your medicines from the Kingston Hospital branch of Boots or whether your GP can issue your prescription.
Always wait until your clinic letter has arrived. Our administrative staff cannot give out prescription information, nor can we give out blood results or discuss blood results over the phone.
If you are running out of your medicine
Contact the hospital if:
- You are within 4 weeks of your last batch of medicines running out (and you have used all 3 batches of a 6 month prescription) and you do not have a hospital appointment before they run out.
To contact the hospital:
Email the hospital on khn-tr.endocrinologyanddiabetes@nhs.net or use the QR code below.
If you email the hospital, remember to:
- include your date of birth and NHS number or hospital Medical Record Number (MRN) which you can find at the top of your hospital letter
- tell us which branch of Boots you want us to send your medicines to.
Due to the high number of calls we receive, we prefer to hear from you by email.
We will try to respond to your email within 2 weeks.
From the time you request your repeat prescription, we will issue your prescription within 4 weeks.
If you do not have access to the internet or email, ring us on 020 8934 6156 option 1.
If you need immediate help, contact your GP, call 111 or go to your nearest Emergency Department (A&E).
Contact information
Kingston Hospital Endocrinology and Diabetes. Allow up to 2 weeks to respond to your email