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Are you worried about a patient’s condition?
This leaflet is for adult patients, families and carers. It will tell you about the Call 4 Concern (C4C) service run by the Critical Care Outreach Team.
What is C4C?
Call 4 Concern is a patient safety service for helping patients and families to call for help and advice when they feel worried that the health care team does not understand their own or their loved one’s condition.
Patient’s safety is always important at Kingston Hospital, especially when a patient’s condition gets worse.
C4C is delivered by the Critical Care Outreach Team. They are here 24 hours a day to help support ward teams and you.
When to make a C4C call
Call the Critical Care Outreach Team if:
You have ongoing concerns after you have spoken to the ward nurse or doctor.
A change in your own or the patient happens but the healthcare team doesn’t understand your concern.
Contact us by calling us on the number at the bottom of this leaflet.
When not to make a C4C call
If you have a problem about your hospital bed, room, food, parking or any other issues please speak to a member of the ward team.
You can also contact the ward nurses to talk about any issues or problems.
Answering your call
When the Critical Care Outreach team take your call they will need to know:
Your name (if you are the patient) or the name of the patient you are worried about.
Your ward.
A brief description of the problem.
After visiting you / the patient, we will contact you and update you about any action taken.
The Critical Care Outreach team will talk to the medical team and other healthcare professionals if they need to.
Sometimes we are cannot take your call straight away. You can leave a message with all the information above and your contact number. We will get back to you as soon as possible.
Please do not feel worried that using this system will affect your / the patient’s care in any way.
We know that sometimes the patient or a close loved one can see that something is wrong. No one knows your health care needs better than you and your family.
More information
The Josie King Foundation:
www.josieking.org
This project is supported by Kingston Hospital Charity.Reg no: 1056510.For more information and to donate please visit www.khc.org.uk
More information
Translate
Please talk to a member of staff before or during your visit to the hospital if you require translation support to access Patient Information. Please ring the phone number on your appointment letter, if you have one.
Accessibility
Please talk to the Patient Experience Team on 020 893 3850 if you need this information in a different format.
Patient Advice and Liaison Services (PALS)
PALS provides information, advice and support to patients and relatives.
Email: khft.
Phone: 020 8934 3993 (Monday to Friday 9am to 5pm)
Pastoral and Spiritual Support Service
We offer all backgrounds serving people of all faiths.
Phone the hospital switchboard: 020 8546 7711 and ask for the Duty Chaplain, we are available 24 hours a day 7 days a week
Learning Disability Liaison Service
We support patients and carers to plan a visit, helping to organise changes.
Email: khft.
Phone: 020 8934 6895 (Monday to Friday 9am to 5pm)
Contact information
Adult inpatients
Maternity inpatients
Babies, children and young people
Telephone:
Adult inpatients: 07385 112947
Maternity inpatients: 07385 949039
Babies, children and young people: 07386 650063