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About Call 4 Concern
Are you concerned about a patient’s condition?
Patients and families can call for immediate help and advice when they feel concerned that the health care team has not recognised their own or their loved one’s changing condition and they are becoming sicker.
C4C teams are available 24 hours to support ward teams and you. Patient safety is a high priority in Kingston Hospital, especially when a patient’s condition worsens.
When to call C4C
Call the team:
- if you have ongoing concerns after you have spoken to the ward nurse or doctor
- if a noticeable change in your own or the patient occurs and the healthcare team is not recognising your concern.
| Contact C4C (24 hours a day, 7 days per week) | Phone number |
|---|---|
| Adult inpatients | 07385 112947 |
| Maternity inpatients | 07385 949039 |
| Babies, children and young people | 07386 650063 |
When not to call C4C
Do not call C4C:
- if you have a problem regarding your hospital bed, room, food, parking
- if you have any other general issues.
For these concerns, speak to a member of the ward team or ask for the Nurse in Charge. You can also contact the ward Matron to discuss any issues further.
Responding to your call
When you call the C4C team, they will need to know:
- the patient’s name
- the ward the patient is on
- a brief description of the problem.
After visiting you/the patient, we will contact you and update you on any action taken. We will also liaise with your medical team and other healthcare professionals as needed.
Sometimes, we are unable to take your call immediately, but you can leave a message providing the information as stated above, and a contact number. We will get back to you as soon as possible.
Please do not feel concerned that using this system will negatively affect your / the patient’s care in any way. We recognise that sometimes the patient or a close loved one can see that something is wrong. No one knows your health care needs better than you and your family.
More information
NHS England information about Martha’s Rule