We are here for you if you need urgent medical help. Remember the Emergency Department is for serious injuries and life-threatening emergencies only.

NHS 111

If you need urgent medical attention but it's not a life-threatening situation, you should first call 111. If you think life is at risk, you should call 999.

NHS 111 will assess you and give you the option to speak to a nurse, doctor or paramedic if appropriate. You'll then be advised where you need to go for treatment.

This could be an urgent treatment centre, an out-of-hours GP service, your local GP in normal hours, or the nearest Emergency Department if necessary.

You can also visit 111.nhs.uk for advice.

Urgent treatment centres

Our urgent treatment centres (UTCs) provide medical help when it's not a life-threatening emergency. They are staffed by experienced clinicians who can diagnose and deal with minor injuries and illnesses. 

Richmond Urgent Treatment Centre

Opening hours: 8am to 8pm, every day

Address:
Teddington Memorial Hospital
Hampton Road
Teddington
TW11 0JL

Kingston Hospital Urgent Treatment Centre

Opening hours: 8am to midnight, every day

Address:
Kingston Hospital
Galsworthy Road
Kingston
KT2 7QB

Emergency Department

Kingston Hospital’s Emergency Department is for serious injuries and life-threatening emergencies only.

Opening hours: 24 hours a day, 365 days a year

Location:
Rowan Bentall Wing, to the right of the main entrance of the Kingston Hospital on Galsworthy Road.

The Emergency Department at Kingston is very busy at all times. If your need is not an emergency, call 111 for more appropriate options.

Mental health support (24/7)

If you live in Kingston, Merton, Richmond, Sutton and Wandsworth and you need mental health support in a crisis, call the 24/7 Mental Health Crisis Line on 0800 028 8000.

It is open to children and adults of all ages, and to people who haven’t previously accessed mental health services.

Other sources of mental health support

Non-emergency care

For issues such as colds, coughs and other general health problems, you should get help in the community. 

  • Pharmacies can help with lots of illnesses, from skin rashes to earaches and flu. Many pharmacies open late and offer private consultations, no appointment needed.
  • Contacting your GP surgery to see your usual doctor or an emergency doctor.
  • Call 111 or visit 111.nhs.uk for health advice 24 hours a day
  • If you are already receiving care or treatment from a particular healthcare team, contact your current healthcare team first to see if they can help.

Healthier Together children’s health website

Created by experts, Healthier Together  provides pregnant people, parents and carers with trusted information on common childhood illnesses.

Healthier Together South West London website