You can contact our Kingston Hospital PALS team for free, informal, confidential help and advice.

This is a service is for patients, relatives, carers and friends who need somewhere to turn for on-the-spot help, advice and support.

PALS can:

  • advise and support patients, their families, friends and their carers
  • listen to patients’ concerns, queries and suggestions
  • provide information on hospital services and the NHS
  • help sort out problems on your behalf if you’ve not been able to resolve the issue with staff from the hospital department or ward.
  • inform patients, their families and friends and their carers about the Trust’s formal complaints procedure.