We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We are actively working to increase the accessibility and usability of our website and endeavour to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.2. These guidelines explain how to make web content more accessible for people with disabilities. This website is built to WCAG 2.2 standards.

The Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to Kingston and Richmond NHS Foundation Trust website.

The website is run by the Trust. As a healthcare organisation, we understand how important it is for our patients and the people who care for them to easily access and understand the information they need.

We are committed to making sure as many people as possible can use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen and without content being truncated or overlapping
  • navigate most of the website using a keyboard or speech recognition software

There is advice available online to help you make your device easier to use if you have a disability, including from the AbilityNet charity.

What we’re doing to improve accessibility

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility. In the meantime, should you experience any difficulty in accessing any area of this website, please contact us.

Compliance status

This website is currently partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the exemptions listed below:

The content listed below is non-accessible for the following reason(s):

  • Use of PDFs in some sections of the website

Some of the Trust’s governance papers, including board and governors papers, are not in an accessible PDF format. The Trust is seeking to replace these with accessible PDF versions. Alternative accessible versions of the papers are available from the corporate governance team.

There are also some patient leaflets on the website in PDF format which are also not wholly accessible. Wherever possible, this content is also available in accessible HTML web format in our online patient leaflet library.

Preparation of this accessibility statement

This statement was prepared on 4 February 2025.

The statement was prepared following evaluation from the Trust and the Trust’s digital partner for the website.

The statement was last reviewed and updated on 17 February 2025.

Feedback and contact information

Please use the form at the bottom of this page to feedback on this statement or the website content.

You can also contact the communications team.

Enforcement procedure

The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).