We have four core values that all colleagues are expected to demonstrate in the way they work.

Shaped by staff, patients and partners, our values are the guiding principles that together define who we are, what we do and what’s most important to us.

Our values: Compassionate, Inclusive, Collaborative, Inspiring

Compassionate

We treat everyone with kindness, understanding and empathy

  • We care for everyone’s confidentiality and privacy, valuing people’s dignity
  • We show empathy and compassion, treating people with consideration
  • We listen to understand other people's viewpoints and needs
  • We are curious about other people's experiences and ideas
  • We show others they have been heard and act accordingly
  • We are open to and seek out feedback, impartial and open-minded

Inclusive

We are respectful, fair and open, embracing everyone’s unique contribution

  • We are approachable, welcoming and encouraging
  • We involve people, build trusting relationships and seeking out contributions  
  • We embrace diversity and recognise people’s different needs and contributions
  • We recognise bias and advocate for equity
  • We communicate clearly, are transparent and provide constructive feedback
  • We are open about challenges and decisions and speak up about concerns

Collaborative

We work together across our teams and with our partners and are helpful, positive and supportive

  • We are attentive and responsive to other people's needs - we do what we say we will
  • We prioritise wellbeing, speak up when we see something that isn’t right or safe
  • We are optimistic about what is possible, looking for new opportunities and celebrating successes
  • We welcome improvements and change, proactively find solutions, show praise
  • We work together to achieve goals, seek out new relationships, build networks
  • We proactively share information, knowledge and signpost to additional resources

Inspiring

We strive for the best for patients, staff and partners and are always learning and improving

  • We act with the patient, and staff safety and wellbeing, at the centre of everything
  • We view the patient as a whole person and involve them in care
  • We are curious and look for ways to improve ourselves and our service
  • We act with integrity and are committed, learning from mistakes and sharing along the way
  • We seek the best possible outcome for patients, fully utilising resources and pathways available
  • We are accountable for delivery and hold others to account too