As part of a recent initiative to look at areas where we could make improvements, we asked patients what one thing we could do to make services better.

Over 200 patients shared their views – here are some of the things we heard and the changes we are putting in place:

You said:
“More disabled parking”

What we're doing:
Adding new disabled parking spaces near the Royal Eye Unit

You said:
“Entertainment whilst waiting and on wards”

What we're doing:
Soon expanding our entertainment options in the hospital

You said:
“Paperless communication and more digital information”

What we're doing:
Improving our online Patient Portal to allow easy access to digital information

You said:
“More vegan or plant-based meal options”

What we're doing:
Reviewing options with our catering providers

You said:
"More information in the Royal Eye Unit about what happens in clinics”

What we're doing:
Putting up new posters in the unit to provide more information for patients

You said:​​​​​​​
“A communication tool (with pictures) for non-verbal people”

What we're doing:​​​​​​​
Sharing resources with staff to support them to provide reasonable adjustments for patients with a disability or impairment, which includes a visual communication tool

​​​​​​​Thank you to everyone that took part.